Sapphire Sky Hotel & Conference

Well kept, good breakfast selection, extremely friendly staff, fairly close to everything

Annoying smokers

The staff from the security to the maid and the restaurant was very accommodating. Housekeeping always makes my day. Everyone is very helpful and friendly.

It's the second time in one week I booked this hotel. The staff's excellent service The bed linen The breakfast options menu but when I back I noticed I found the same menu.

My son left his NPWP card the last time we stayed but nobody messaged me or called me. If we nor come back maybe they will not let us know until I back to Australia. The drainage in the shower area has to be repaired because the water shower spread outside the shower area. No face towel available hand towel or spare facial tissue in the bathroom

All hotel facilities are available. The breakfast variation menus (indonesian)The staff provides excellent service. The bed linen is clean and comfortable The painting

The shower area was flooded, requiring better drainage, and the water spread out onto the floor. There was no hand towel available.Need more healthy Western breakfast Need more options for TV channel

Near down town

The room even non smoking room but smell smoking inti our lugage, into pillow

Beds are comfortable to sleep in, the aircon can be self adjustable, food that we get at the Atmosphere are good and the friendly staff makes the stay more enjoyable.

Sounds from the traffic in front of the hotel will sometime seep into the room esp. when a motorcyclist decided to revv up their engine.

fast and ontime check-in and check out

Small parking area

Staff were friendly and accommodating overall, cannot complain.

There were miscommunication a bit in the checkin process due to the nature of Indonesian culture always using Whatsapp for communication and assuming that my Indonesian number has Whatsapp, even though I clearly stated on earlier message via apps that I have different Whatsapp number, made me almost lose the booking but eventually we sorted it all out. Not a major issue, though.

The room was generally clean and comfortable. The restaurant (Atmosphere) served daily local cuisine breakfast (e.g., Bali, Central Java) and had a pretty decent food selection for lunch, dinner and room service. Hotel was located within 10-mins car ride from Aeon Mall and ICE (convention centre).

The shower in the bathroom was leaking a little and the coffee cups in the room were not cleaned properly.

Not a value for money hotel. Location is odd. No good restaurant specially Indian restaurants near by. This is a business offices area.

Location, spacious room, comfortable.

Bathroom: old towel, cannot flush properly

Passable

The staff barely speaks english which leads to many misunderstandings and series of "confirmation calls" in peculiar hours. The spa is a disaster, it is actually a filthy basement with a dirty bed in the neighbouring toilets. The massage was painful.

Location

Bathroom shower wall does not prevent water. Toilet is wet

It was ok, lots of food choices.

bath towel need to changed, soap dispenser did not work well

I like that there are different menus of foods every breakfast it was the only time that we are able to eat some Indonesian local cuisines. The staffs are also accommodating. They always helped us to book a taxi whenever we go outside the hotel. ?

Maybe the smell of cigarettes outside the room? ?

Spacious room, cleanliness is good, lots of tv channels, great hospitality from the staffs

Great and kind staffs. Comfy room and good value for money

Location, breakfast was okay.

The room smells bad from smoking residue (although it is supposed to be a non smoking floor), the toilet cannot be flushed, the lift is hot without AC.

Price was reasonable. Place was clean. Service was good.

Breakfast was cold. The rooms were abit run down and had a musty smell

Room is clean and spacious,staff are very helpful,meals also taste goid